COMPANY / LEGAL
The small print,
in normal type.
Each policy below is summarised in plain English, with the full legal document available on request while the site versions are finalised. The summary is what we hold ourselves to either way.
L/01
Terms of service
What you're buying, what we owe you, and what happens when either side wants out. Fixed pricing at design sign-off, SLA-backed service, and exit terms — notice period, number release, data export — stated before you sign, not discovered after.
L/02
Privacy policy
We collect what's needed to run your service and nothing speculative. Customer data and call recordings live in UK data centres under UK GDPR. We don't sell data, we don't share it beyond what the service requires, and you can request export or deletion at any time.
L/03
Service level agreement
99.99% platform uptime target, 30-minute response on critical faults around the clock, two working hours on degraded service, and service credits when we miss — automatic, not claimed. Summarised on the support page.
L/04
Acceptable use policy
The short version: don't use the platform for spam, fraud, or anything Ofcom would phone us about. Artificial inflation of traffic, unsolicited marketing calls in breach of PECR, and number spoofing get accounts suspended first and discussed second.
L/05
Call recording & monitoring
Recording is lawful for legitimate business purposes with appropriate notification — we ship standard prompts and configure retention to your policy. You control who can listen, and every access is logged.
L/06
Complaints & disputes
Complain to us first — a director reads every one. Unresolved after eight weeks, you can escalate to the Communications Ombudsman free of charge. We're a UK-registered communications provider and take Ofcom's General Conditions as the floor, not the ceiling.
Need the full documents?
Email us and we'll send current versions of any policy — signed contracts always include them in full.