COMPANY / SUPPORT
A human answers.
In the UK.
Support isn't a department we outsource — it's the same engineers who design and build the systems. Here's how to reach them and what to expect when you do.
FASTEST — EXISTING CUSTOMERS
Call the support line
The number is on your welcome sheet and every invoice. It rings the engineering team directly — no menus, no "your call is important to us".
MON–FRI 08:00–18:00 · OUT-OF-HOURS FOR CRITICAL FAULTS
ANYTIME
Email
Every email gets a human reply with a name on it — and a reference you can chase, not a black hole.
hello@barbary.systems
SELF-SERVE
Your dashboard
Most day-to-day changes — call flows, users, SIM caps, out-of-office — are yours to make instantly, with our team a message away if you'd rather we did it.
CONNECT + LINK · ONE LOGIN
What "we'll get back to you" means here.
P1 — CRITICAL
Service down — calls failing, site offline, SIM estate dark
Response in 30 min, 24/7
P2 — DEGRADED
Something important limping — quality issues, a queue misbehaving
Response in 2 working hours
P3 — CHANGES
New users, flow tweaks, extra SIMs, questions
Same or next working day
Full SLA terms live in the service agreement — summarised on the legal page.
Not a customer yet?
This is what you'd be buying.
This is what you'd be buying.