SOLUTION — WITH BARBARY CONNECT
Say it once. Prove it forever.
Policy-based call recording with searchable retrieval and retention you control — built for FCA expectations, complaint handling and simply knowing what was said.
How it helps.
B/01
Recording by policy, not luck
Decide what gets recorded — by team, number, direction or all of it — and the platform applies the rule to every call, on every device.
B/02
Retrieval in seconds
Search by number, agent, date, duration or tag; play in the browser and export with metadata when someone official asks.
B/03
Retention & privacy controls
Set retention periods per policy, pause recording for card payments, and control who can listen — with an audit trail on every access.
GETTING THERE
01 — SCOPE
We map your numbers, users, queues and call flows in one short workshop.
02 — STAGE
Numbers port in the background while apps and handsets are provisioned and tested.
03 — GO LIVE
Cut over with zero downtime, then UK-based support from the team that built it.
Is call recording legal in the UK?
Yes, for legitimate business purposes with appropriate notification. We provide standard notification prompts and guidance as part of setup.
How long can recordings be kept?
As long as your policy requires — common setups range from 6 months to 7 years for regulated firms. Storage scales with your needs.
Are mobile calls recorded too?
Calls made through the softphone apps and business mobile service are captured the same way as desk phone calls.
GOES WELL WITH
See it working in 20 minutes.