SOLUTION — WITH BARBARY CONNECT
Big-desk service, small-desk team.
Queues, callbacks, wallboards and reporting that used to need an enterprise contact centre — sized and priced for teams of five to fifty.
How it helps.
B/01
Queues that respect callers
Position announcements, expected wait times and a callback option — so customers hold once, briefly, or not at all.
B/02
Wallboards & coaching
Live dashboards show queue depth, wait times and agent status; supervisors can monitor, whisper or barge when a call needs rescuing.
B/03
Reports that change rotas
Demand by hour, day and queue shows exactly when you're understaffed — evidence for hiring, rotas and opening hours.
GETTING THERE
01 — SCOPE
We map your numbers, users, queues and call flows in one short workshop.
02 — STAGE
Numbers port in the background while apps and handsets are provisioned and tested.
03 — GO LIVE
Cut over with zero downtime, then UK-based support from the team that built it.
Is this overkill for a small team?
No — queues start making sense from about three call handlers. You only turn on the features you need, and pricing scales with seats.
Can agents work from home?
Yes — queues, wallboards and supervision work identically over softphone apps wherever agents sit.
Can we measure missed calls properly?
Every abandoned call is logged with number, queue and wait time, so you can call back — and quantify what missed calls actually cost.
See it working in 20 minutes.